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Continuous Availability and Performance Monitoring: Our foundation-level service keeps a watchful eye on your critical assets, ensuring they remain available and perform at their best.
Incident Detection and Notification: If an incident is detected or a threshold is exceeded, our NSOC (Network and Security Operations Center) swiftly identifies the impacted device or source of trouble and notifies you for prompt resolution.
VIGILENS Appliance: We deploy the VIGILENS appliance for advanced monitoring capabilities.
24×7 Availability and Performance Monitoring: Our monitoring operates around the clock to provide real-time insights into your infrastructure’s health.
NSOC Support: Our NSOC experts are available to support you 24×7, ensuring you have the assistance you need when you need it.
Infrastructure Response:
ITIL-Based Incident Management: Building upon Infrastructure Monitoring, this service adds ITIL-based incident management, resolution, and problem management.
Trained Engineers for Incident Resolution: When incidents are detected, our trained engineers swiftly identify, troubleshoot, and collaborate with your team to restore normal operations.
Proactive Problem Resolution: We perform trend analysis, health checks, and platform tuning to identify and resolve problems before they escalate into critical incidents.
Dedicated Client Advocate: A dedicated Client Advocate is assigned to guide your onboarding process, facilitate service reviews, and ensure overall satisfaction with service performance.